Last Modified: [July 2025]
These Terms of Use ("Terms") constitute a legal agreement between you and Confidante Co., a Delaware corporation ("Company," "we," "us," or "our"), governing your access to and use of the Confidante web application (the "App") and any content, functionality, and services offered through the App (collectively, the "Services").
By accessing or using the App, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, do not use the App.
The App is intended for users who are 18 years of age or older and located in the United States. By using the App, you affirm that you meet these eligibility requirements. The app is not intended for use by minors, even under parental supervision. Confidante does not knowingly collect data from children under 18, and usage by children is prohibited.
Confidante is an AI-powered emotional support tool designed to support mothers with information and values-based reflection tools. Confidante is not a licensed medical provider or therapist and does not provide professional medical advice, diagnosis, treatment, or crisis support.
All content generated by the App is for informational purposes only. It should not be interpreted as medical or mental health advice, nor is it a substitute for professional counseling or clinical support.
If you have a medical or mental health emergency, call 911 or seek immediate help from a qualified healthcare provider.
Responses within the App are generated by AI. While expert coaches and maternal wellbeing professionals have helped train and guide the system for quality and safety, not all responses are reviewed by a human. By using Confidante, you acknowledge that the AI may generate errors, and you assume full responsibility for any decisions or actions taken based on the information provided.
Confidante is not a crisis intervention tool and does not monitor for suicidal ideation, child safety risks, postpartum depression, or abuse disclosures. Confidante is not responsible for notifying authorities or offering escalation services.
The AI-generated responses in the App are powered by large language models (LLMs) provided by third-party vendors such as OpenAI and Anthropic. These LLMs operate independently of Confidante, and their outputs may occasionally include inaccuracies or inappropriate content. By using the App, you acknowledge that these responses are machine-generated and may not reflect factual information or professional guidance. Confidante does not guarantee the accuracy or appropriateness of any AI-generated content and disclaims all liability arising from reliance on such content.
We may revise these Terms at any time. All changes are effective immediately upon posting. Continued use of the App after changes means you accept and agree to the modified Terms. Confidante has the right to edit, remove, or withhold AI-generated responses if necessary. We may flag conversations or behavior for review if terms are violated.
The app is offered in BETA format, with no performance guarantees. Features may change or be removed without notice.
All information collected on or through the App is governed by our Privacy Policy. Confidante may store user conversations, which could include data about your emotions, experiences, or family life. By using the App, you consent to this storage and to the use of third-party services such as Supabase, OpenAI, Slack, Contentful, Formful, and Stripe.
To access certain features, you may be required to register and create an account. You agree to provide accurate, current, and complete information and maintain the confidentiality of your login credentials. You are responsible for all activity under your account.
We reserve the right to disable accounts or restrict access if you violate these Terms.
The App may link to a Slack channel for peer community support. Participation is voluntary. Confidante does not moderate all interactions and is not responsible for user-generated content. Slack channel members must follow Community Guidelines.
Users may rate AI responses using thumbs up/down tools. These ratings help us improve response quality and personalization. Feedback does not guarantee a response or change. Confidante has the right to use user inputs for internal training, product development, and analytics.
Some App features may require a paid subscription. All subscription fees are billed through third-party payment processors (e.g., Stripe). Access to paid features is conditional upon timely payment. We reserve the right to change pricing or features at any time.
The App and its contents (excluding user content) are owned by Confidante Co. and protected under intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the App for personal, non-commercial purposes.
You may not copy, modify, distribute, or create derivative works from the App without our written permission.
You agree not to:
The App is provided "as is" and "as available" without warranties of any kind. We do not guarantee that the App will be error-free, uninterrupted, or suitable for any particular purpose.
To the fullest extent permitted by law, Confidante Co. disclaims all liability for damages arising from your use of the App, including but not limited to emotional distress, loss of data, or financial loss.
You agree to indemnify and hold harmless Confidante Co. and its affiliates, officers, and employees from any claims arising out of your use of the App or your violation of these Terms.
These Terms are governed by the laws of the State of Delaware. All disputes shall be resolved in the state or federal courts located in Delaware.
For questions or concerns about these Terms, contact us at:
Confidante Co.
280 Atlantic Ave
Hull, MA 02045
Email: info@confidantemoms.com
These Terms, along with our Privacy Policy, constitute the full agreement between you and Confidante Co. regarding your use of the App.
End of Terms & Conditions